Privacy Policy

1. Introduction

At Kloutpay, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services ("Service").

By using Kloutpay, you consent to the data practices described in this policy. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

We reserve the right to make changes to this Privacy Policy at any time. We will alert you about any changes by updating the "Last Updated" date at the top of this Privacy Policy.

2. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Social media profile information and handles (Instagram, TikTok, Facebook, etc.)
• Payment and billing information
• Profile photos and bio information
• Business information (for brands)
• Communications with us, including support requests

Social Media Data

When you connect your social media accounts to Kloutpay, we collect:

• Public profile information
• Follower counts and engagement metrics
• Content performance data
• Audience demographics (when available)
• Post and story metrics

Usage Data

We automatically collect certain information when you use our Service:

• Device information (model, operating system, unique identifiers)
• IP address and approximate location data
• Browser type and version
• Usage patterns and interactions with the platform
• Time zone settings and access times
• Pages viewed and features used

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Tracking technologies include beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

3. How We Use Your Information

We use the information we collect for various purposes, including:

Service Provision

• Creating and managing your account
• Providing access to platform features and services
• Processing payments and transactions
• Authenticating users and preventing fraud

Matching and Connections

• Connecting creators with relevant brand opportunities
• Helping brands discover suitable creators for campaigns
• Providing analytics and insights to both creators and brands

Communication

• Sending transactional emails (account updates, payment confirmations)
• Providing customer support and responding to inquiries
• Sending marketing communications (with your consent)
• Notifying you about platform updates and new features

Analytics and Improvement

• Analyzing usage patterns to improve the Service
• Conducting research and development
• Monitoring and analyzing trends and user preferences
• Debugging and fixing technical issues

Legal Compliance

• Complying with legal obligations and regulations
• Protecting against fraud, abuse, and illegal activity
• Enforcing our Terms of Service
• Responding to legal requests and preventing harm

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

With Other Users

When you engage in campaigns, we share relevant information between creators and brands:

• Creators: Your profile, social media metrics, and portfolio are visible to brands
• Brands: Your company information and campaign details are shared with creators

Service Providers

We share data with third-party service providers who help us operate the Service:

• Payment processors (for handling transactions)
• Cloud hosting providers (for data storage)
• Analytics providers (for usage insights)
• Email service providers (for communications)
• Customer support tools

Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal requests from government authorities
• Court orders or subpoenas
• Protection of our legal rights and safety
• Investigation of fraud or illegal activity

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership.

With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Secure cloud infrastructure
• Employee training on data protection

Your Responsibilities

While we take security seriously, you also play a role in protecting your information:

• Keep your password secure and confidential
• Enable two-factor authentication when available
• Log out of your account when using shared devices
• Report any suspicious activity immediately

No Guarantee

Despite our efforts, no security measures are 100% effective. We cannot guarantee absolute security of your information. You provide information at your own risk.

6. Cookies and Tracking

Types of Cookies We Use

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how users interact with the Service
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track your activity for advertising purposes (with consent)

Cookie Management

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of the Service. Most browsers accept cookies by default, but you can adjust settings to refuse cookies or alert you when cookies are being sent.

Third-Party Tracking

We may use third-party analytics services (such as Google Analytics) to help analyze how users use the Service. These third parties may use cookies and similar technologies to collect information about your use of our Service and other websites.

7. Third-Party Services

Social Media Platforms

Our Service integrates with social media platforms including Instagram, TikTok, and Facebook. When you connect these accounts, you authorize us to access certain information in accordance with each platform's terms and privacy policies.

Payment Processors

We use third-party payment processors to handle financial transactions. Your payment information is provided directly to these processors and is subject to their privacy policies. We do not store your complete payment card information.

Links to Other Websites

Our Service may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy.

Retention Periods

• Account information: Retained while your account is active
• Transaction records: Retained for tax and legal compliance (typically 7 years)
• Usage data: Typically retained for 2 years
• Marketing communications: Until you opt out

Account Deletion

When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or regulatory purposes.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

• Request access to the personal information we hold about you
• Receive a copy of your personal information in a portable format

Correction and Deletion

• Correct inaccurate or incomplete information
• Request deletion of your personal information (right to be forgotten)

Opt-Out Rights

• Opt out of marketing communications at any time
• Disable cookies through your browser settings
• Disconnect social media accounts from your Kloutpay profile

Exercising Your Rights

To exercise these rights, please contact us at privacy@kloutpay.com. We will respond to your request within 30 days. You may need to verify your identity before we can process your request.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If you are under 18, please do not use the Service or provide any information to us. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we learn that we have collected personal information from a child under 18 without parental consent, we will delete that information as quickly as possible. If you believe we have any information from or about a child under 18, please contact us at privacy@kloutpay.com.

11. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

Data Storage

We use cloud service providers that may store data in multiple regions globally. We ensure that any international transfers comply with applicable data protection laws.

Safeguards

When transferring data internationally, we implement appropriate safeguards such as:

• Standard contractual clauses approved by regulatory authorities
• Ensuring service providers maintain adequate data protection standards
• Compliance with applicable regional regulations (GDPR, CCPA, etc.)

Your Consent

By using the Service, you consent to the transfer of your information to countries outside of your country of residence, including the United States, which may have different data protection rules than your country.

12. Updates to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Notification of Changes

When we make material changes to this Privacy Policy, we will notify you by:

• Updating the "Last Updated" date at the top of this page
• Sending an email notification to your registered email address
• Displaying a prominent notice on the Service

Continued Use

Your continued use of the Service after we publish or send a notice about changes to this Privacy Policy means you accept and agree to the updated Privacy Policy.

Review Regularly

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Privacy Officer Email: privacy@kloutpay.com
• Data Protection Officer: dpo@kloutpay.com
• General Support: support@kloutpay.com
• Mailing Address: [Company Address]

For privacy-related inquiries, please use our Privacy Officer email. We aim to respond to all privacy requests within 30 days. If you have a complaint about how we handle your personal information, you also have the right to lodge a complaint with your local data protection authority.